Why have I received an account activation email?

As you will have noticed, we recently launched our new website aiming to offer you better experience. On the backend, our website was moved to a new platform. Because of this, we needed to move across all of our customers and subscribers. This triggered the new platform to automatically send an account activation email to all customers and subscribers, which looked like this:

What do I need to do?

If you have a customer account with us on the old site but couldn't login to our new site with your existing credentials, please click the "Activate your account" button in the above email. Then, you will be prompted to set up your password. When you have done that, your account will be reactivated.

If you don't have a customer account on our old site, but would like to create one on our new site for tracking past and/or future orders, just click the "Activate your account" button to create one.

If you don't intend to create a customer account on our new site, please also click the "Activate your account" and then click the "Decline Invitation" button.

Should you need any further help, please contact us.