About the role

About Candle Shack

Candle Shack is a luxury candle manufacturer and supplier of candle making supplies and equipment.   Established in 2010, the business remains family owned and is based at West Carron Works in Central Scotland - This is where we manufacture our products using state of the art technology and artisan craftsmanship to produce candles for some of the world's leading luxury brands. We have a simple vision which drives everything that we do:

“We enrich lives - by helping creatives and creators build inspirational businesses, brands and products”.

About the role

Our team are a busy bunch with a range of initiatives to widen the offer, improve experience for customers and help us deliver growth.  This is a new role for the team to specifically support the work of the UX Manager and the Digital Marketing Manager - you will work day to day with both these great colleagues.

 

Your duties will involve:

Maintenance of onsite product descriptions and attributes to maximise SEO performance

Coordination with the product planning team to launch new products and accurately merchandise our two stores

Planning and implementation of digital marketing campaigns to support website traffic growth

Assist with day to day operation of the Shopify platform so the experience is as seamless as possible for our customers

Work closely with the Customer Support team to troubleshoot and understand customer issues, documenting areas for improvement

Provide support for rolling web projects to identify areas for growth and conversion rate optimisation

What makes a great Ecommerce Assistant?

Required skills:

• Great communication- you love to collaborate and share information.

• Strong numeracy skills- you will be able to dig down into the data to generate insightful actionable information.

• A curious outlook- you don’t just want to know that something works - you want to know WHY so you can expand your knowledge.

• Growth-focused mindset- you think about how to futureproof today’s work so tomorrow runs smoothly

• A technical background- you appreciate the level of complexity involved in running a website and operating the tech stack

Beneficial skills (but not required)

Experience of Google Analytics - UA and GA4

HTML, CSS, JS, Ruby or SQL knowledge

Knowledge of the Shopify Plus platform

Experience with Klayvio or similar email tools

Web technologies

What we’ll give you?

Competitive salary

28 days holiday

Hybrid working

Health plan

Savings at hundreds of retailers via discounts partner

Monthly pizza days

Training and development opportunities

Cycle to work scheme

Volunteering days

Pension contribution

If this sounds like the career for you, then send us your CV and a short cover letter to laura.main@candle-shack.co.uk