Privacy policy
At Candle Shack, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Who we are
We are Candle Shack Ltd, based in Scotland with operations across the UK and EU. We act as the data controller when you interact with our website, place an order, or contact us.
What information we collect
We collect two types of information:
1. Information you give us
When you place an order, create an account, or contact us, we collect details such as:
Name
Billing and delivery address
Email address
Phone number
Payment details
2. Information we collect automatically
When you browse our site, we collect technical data like:
IP address
Browser type
Device details
Pages you visit and how you interact with the site
Cookies and tracking technologies (see below)
How we use your information
We use your information to:
Process and deliver your orders
Provide invoices, confirmations, and updates
Respond to your enquiries
Detect and prevent fraud
Improve our website and services
Send you marketing emails (if you’ve opted in)
We only keep your data for as long as necessary to fulfil these purposes.
Sharing your information
We don’t sell your data. We only share it with trusted third parties who help us run our business, including:
Shopify, who powers our online store (Shopify Privacy Policy)
Payment providers (e.g. card processors, PayPal, Klarna)
Delivery partners (e.g. DPD, DHL)
Analytics and advertising providers (e.g. Google, Facebook)
In some cases, your data may be transferred outside the UK/EU (e.g. to the US or Canada). Where this happens, we ensure appropriate safeguards are in place.
Cookies & online tracking
Like most websites, we use cookies and similar technologies to:
Make our site work properly
Remember your preferences
Analyse traffic and improve performance
Show you relevant advertising
You can control cookies through your browser settings. To learn more, visit allaboutcookies.org
Your rights
If you are based in the UK or EU, you have the right to:
Access the personal data we hold about you
Correct or update your data
Request deletion of your data
Restrict or object to processing
Withdraw consent (for marketing)
Ask for your data in a portable format
To exercise any of these rights, contact us at support@candle-shack.co.uk
If you’re unhappy with how we’ve handled your data, you also have the right to complain to the ICO (UK) or your local EU data protection authority.
Data retention
We keep your personal data only as long as needed for the purposes described above. For example, we may keep order records for tax and accounting requirements even after your order is complete.
Minors
Our website is not intended for anyone under the age of 18, and we don’t knowingly collect data from children.
Changes to this policy
We may update this policy from time to time to reflect changes in law, technology, or how we operate. Any updates will be posted here with a new “last updated” date.
Contact us
If you have questions about this policy or how we handle your data, please contact:
Privacy Compliance Officer
Candle Shack Ltd
Unit A, West Carron Works
Stenhouse Rd
Carron, Stirlingshire
FK2 8DR
United Kingdom
Email: support@candle-shack.co.uk