Shipping policy

Shipping Policy

We know getting your supplies on time matters. Here’s how our shipping works.

Please note that Monday 31 August 2026 is a UK Bank Holiday. Our couriers will not be operating on this date, which may cause slight delays to deliveries placed over this period. Orders will continue to be processed as normal, but please allow an extra 1-2 working days for delivery if your order is dispatched around this time.

Dispatch times

Please allow 1-2 working days to process your order. After dispatch you can expect it to arrive on your doorstep within 1-2 working days (unless you've ordered items with a longer lead time.)

We don’t dispatch on weekends or UK/EU public holidays.

You’ll receive a dispatch email with tracking details as soon as your order leaves us.

Where we ship from

UK orders (including Highlands, Islands and Crown Dependencies) are shipped from our Scottish warehouse.

EU and Schengen orders are shipped from our Netherlands warehouse.

This setup keeps things simple — no unexpected customs or clearance charges for EU customers.

Delivery times

UK mainland: Please allow 3-5 working days to process your order. After dispatch you can expect it to arrive on your doorstep within 1-2 working days (unless you've ordered items with a longer lead time.)

Scottish Highlands, Islands & Crown Dependencies: Please allow 3-5 working days to process your order.  2–4 working days from dispatch (unless you've ordered items with a longer lead time.)

EU/Schengen countries: 3–4 working days from dispatch

Other international destinations: delivery times vary — please contact support@candle-shack.co.uk
 for an estimate.

Carriers we use

Smaller parcels are shipped with DPD.

Larger orders are sent with trusted pallet carriers.

All shipments include tracking. You’ll get a link in your dispatch email.

Delivery costs

Delivery costs depend on your location, order weight, and how many parcels your order needs. You’ll see a shipping calculator in your basket before checkout.

Collections

If you’d like to collect your order from our Falkirk HQ, just select “Pick up in store” at checkout. We’ll email you when it’s ready.

Collection times:

Mon–Thurs: 9–11am & 3–5pm

Fri: 9–11am

Address:
Candle Shack Ltd
Unit A, West Carron Works
Stenhouse Rd, Carron
FK2 8DR, United Kingdom

International shipping

We do ship to some countries outside the UK and EU. If you’d like to place an international order, please email support@candle-shack.co.uk
 and our team will confirm if we can help.